To whom it may concern,
I bought this chair on the 14th of March last year and have been very happy with it. But last week one of the arms snapped off. The plastic around the bolts just sheered away. Can I have a replacement arm please? (it’s the right arm as you look at the chair, the left as you sit in it.
Many thanks for your help in this matter,
Thank you for your message. We will send you a new armrest.
We are happy to provide you with further questions you may have.
Thank you so much for sending me a replacement chair arm and I really appreciate it. Unfortunately the one you have sent is the incorrect arm – the one you’ve sent is for the other side of the chair. Could you possible please send the correct one?
Many thanks, Rhiannon
please send us a photo of the wrong delivery.
Here are two photos. In the first I hope you can see the existing arm of the chair and the one you sent. In the second is the broken arm (bottom) and the one you sent (top).
They are very similar but the correct arm is the reverse of the one I now have two of. I hope that makes sense.
Thank you for your message. Please let us know if you have received a left arm or right arm.
I don’t know how to answer that question without knowing which one you call the left and which the right. If you are looking at the chair – it’s the left arm. If you are sitting in the chair it’s the right arm.
as a spare part we have sent you a right armrest. You told us that you did not get the right armrest. Therefore, the question if you get a left arm?
Here’s a diagram to explain the problem.
Thank you for the time you are giving to this issue!